DNA My Horse - Australia
Frequently Asked Questions
Explore the following section to discover answers to the most commonly asked questions from our customers. If your specific question is not addressed here, please don't hesitate to reach out to us via email at info@dnamyhorses.com
We're here to assist you!
How do I order a test?
Where do I send the samples do? What is your mailing address?
How are the results sent to me?
Do I have to send you my horse's picture?
I forgot to upload a picture at checkout, where can I send one to?
What is included with my horse's results?
Will you be able to find my horse's parentage?
What are the limitations of your test?
My horse's results were inconclusive...
Sometimes, despite our best efforts, DNA test results for your horse may come back inconclusive (as can happen with any lab test), and we cannot always pinpoint the exact reason. This can happen due to several factors:
- Allele Dropout: This occurs when certain genetic markers fail to be detected, leading to incomplete data.
- DNA Degradation: DNA can degrade, making it difficult to obtain clear results.
- Contamination: If the sample is contaminated by foreign DNA, it can interfere with the accuracy of the test.
- Environmental Damage: If the sample envelope gets wet, overheated, or otherwise damaged during transit, the DNA can be compromised.
- Algorithm Limitations: Our breed identification algorithm may struggle to narrow down ancestry when the horse’s genetic background is diverse or when the ancestry is too distant, making recent breed composition difficult to determine.
These factors can make it challenging to get conclusive results, but we’re committed to working with you to try and resolve any issues, which may include retesting with a new sample.
Inconclusive results are frustrating, but they reflect the complexities of DNA testing and the importance of proper sample collection and handling. If the inconclusive result was due to an algorithm limitation, we recommend retesting in six months after updates are made to our algorithm.